The Litmus Test of a Broker

The Moment of Truth.
Relentless Claims Advocacy.

"Claims are the true test of a Broker's role—they are the litmus test of our commitment to service." We do not just process paper; we lead negotiations, coordinate with surveyors, and protect your legal rights so you receive fair, prompt, and full reimbursement.

Former Chief Underwriters

Our claims advisory is led by NV Satyanarayana, who retired as Chief Manager from Oriental Insurance Co. Ltd with over 35 years of public-sector settlement leadership. We speak the technical language of loss adjusters.

Time-Bound Process

Insurers can stall claims with endless procedural requisitions. Kadel institutes a proactive, time-bound escalation schedule, holding surveyors and insurers accountable to IRDAI turnaround mandates.

Elimination of Unfair Deductions

Surveyors frequently apply excessive depreciation or unwarranted condition averages. Our techno-marketing engineers challenge unjust deductions with manufacturer data and policy terms.

Statutory Resolution Protocol

The 5-Stage Claim Coordination Protocol

Your interests are best protected by lodging claims the time-proven way—through Kadel Insurance Brokers from day one.

01

Inform Us

The moment an accident, fire, theft, or liability notice occurs, inform Kadel Insurance Brokers Pvt. Ltd. at the earliest.

02

Insurer Formally Notified

Kadel Insurance Brokers Pvt. Ltd. notifies the insurer immediately upon receiving incident information from the client, regardless of whether the client has already contacted the insurer directly.

03

Surveyor On-Site Coordination

Team of Kadel Insurance Brokers Pvt. Ltd. actively coordinates between the client, surveyor, and insurer, ensuring the client's perspective is effectively represented throughout the claim lifecycle.

04

Documentation & Substantiation

Supporting claim documents—including repair and replacement estimates, invoices, police FIRs, log books, salvage values and other claim related documents—can be submitted directly to Kadel Insurance Brokers Pvt. Ltd. Our team will review and forward them to the surveyor/insurer for official processing.

05

Claim Assistance Till Closure

Kadel Insurance Brokers Pvt. Ltd. coordinates with insurers, Surveyors, and Loss Assessors (SLAs). We try and address the technical queries, discuss survey findings, and maintain active follow-ups through final settlement to help minimise the delays.

Need Urgent Claim Action?

Call our Hyderabad office desk or connect with our Principal Officer directly via phone or official email.

Call 040-23237563
Essential Protocol During an Accident or Loss

What You Must Do — And What You Must Avoid

Strict adherence to these rules prevents unintended repudiation of legitimate claims under Indian insurance contracts.

What You Must Do

Mandated Actions
Minimise Loss: Take all reasonable, immediate precautions to mitigate danger and prevent secondary damage to surrounding assets.
Notify Police Immediately: Lodge an FIR immediately for incidents involving theft, burglary, vehicle collision, fire, or malicious sabotage.
Preserve Damaged Property: Retain damaged equipment, scrap, and debris intact until the surveyor has physically inspected and measured the loss.
Forward Legal Notices Promptly: Send Kadel Insurance Brokers Pvt. Ltd. copies of any third-party summons, legal notices, inquests, or arbitration letters immediately without reply.

What You Must NOT Do

Strictly Avoid
Do Not Authorise Repairs: Never commission permanent machinery repairs or replacement before written insurer consent (except emergency safety measures).
Do Not Dispose of Debris: Disposing of damaged components or altering the scene before inspection compromises the burden of proof.
Do Not Admit Liability: Never sign admissions of guilt or accept financial blame with third parties or contractors at an accident scene.
Do Not Make Unauthorised Settlements: Refrain from offering cash promises or settlements without prior coordination with your broker and insurer.

File or Review an Active Claim

Whether you hold a commercial fire policy, vehicle fleet cover, or corporate group health plan, our claims concierge is ready to assist.

Submit Claim Notification Desk Helpline: 040-23237563